Conditioner is often seen as one of the most harmless products for hair. It is – unless it is used incorrectly. What if conditioner was the cause of your hair loss in both your growing hair and hair addition hair?
Properly using any product is key to achieving the desired results, but it is the incorrect use of a product that can have undesirable affects.
We have put together an easy reference guide to help our guests easily understand the changes we have put into place in order to keep our focus on our #1 priority of keeping our team and our guests healthy and safe.
These new changes include, mask wearing, temperature checks, COVID-19 Service Adjustment Fee and many more.
We want to thank you for you for your continual patience, understanding during this very challenging time, and for continuing to trust us with your hair and scalp needs!
We want our guests to know that we are doing all we can to reinforce our already high standards of cleanliness and sanitation as we do our part to help stop the spread of the coronavirus.
Our center continues to partner with Your Healthy Spaces, a company who specializes in Total Infection Prevention Solutions (TIPS) that are utilized within every industry and space that need to prevent the spread of germs and infections. Their team is fully certified and trained, to use environmentally safe, non toxic products that leave no residue. Their method of reaching high-level disinfection stems from the latest technological breakthroughs with electrostatic sprayers that are now used in healthcare facilities. As an additional protection, they add a protective coating on all high touch areas designed to kill any bacteria or viruses before the virus can even land on the surface.
Our team and our guests health and safety will continue to be our #1 priority!
Thank you for your patience as we finish preparing our center to welcome you back!
We know how anxious and excited our guest are to come in to see us, we want you to know – the feeling is mutual!
It is important for our guests to know – and truly understand – that the safety of our team and our guests is our #1 priority and because of this we are working on the many different aspects and details of re-opening our center.
Our team is preparing the center for your return and we are excited to announce that we will once again begin seeing our guests on Tuesday, May 26th.
As you can imagine we have a very high volume of requests for appointments. We will begin rescheduling appointment next week. Our team will be reaching out to our guests to reschedule appointments in the order in which our guests missed appointments.
Please be patient with us during this time. We assure you we are doing everything in our power to accommodate our guests as soon, and as safely, as possible.
We look forward to seeing you very soon and we thank you for continuing to trust us with your hair and scalp needs!
We want you to know that we care about you, so our team will be wearing masks to protect you during your service. We will also be requiring our guests to wear masks during their visit with us. We ask that you bring your own mask with you – if you forget we will provide you with one.
Each member of our team, and each of our guests, will have their temperature checked prior to entering our building. Your health is important to us, so we will also be asking the following four questions:
» Have you had a cough?
» Have you had a fever?
» Have you been around anyone exhibiting these symptoms within the past 14 days?
» Are you living with anyone who is sick or quarantined
We have temporarily paused all cash and check transactions. When we reschedule your appointment, our team will be requesting a credit card to place on file. It will be our pleasure to checkout your services and products and email you your receipt.
Your hair and scalp will need product – and we will have them when you return!
For the safety of our team and our guests we have temporarily suspended all product returns and exchanges. We truly appreciate your understanding
We know how anxious and excited our guest are to come in to see us, we want you to know – the feeling is mutual!
It is important for our guests to know – and truly understand – that the safety of our team and our guests is our #1 priority and because of this we are working on the many different aspects and details of re-opening our center.
We are actively working on adjusting our team’s schedules to meet capacity and safety guidelines. We will be keeping our guests informed via email and our website as to when we will once again begin providing in-person appointments. We will not begin these appointments on May 15 or May 16th. We will have more information on specific date in the upcoming week.
As you can imagine we are experiencing a very high volume of requests for appointments. At this time, we will not be taking requests for appointments. Once we begin the process of scheduling appointments, our team will be reaching out to our guests by phone to reschedule appointments in the order in which our guests missed appointments.
Please be patient with us during this time. We assure you we are doing everything in our power to accommodate our guests as soon as possible. We look forward to seeing you very soon and we thank you for continuing to trust us with your hair and scalp needs!
Ordering new hair will change and we want to be sure our guests are fully prepared for these coming changes.
As we look ahead to the future of re-opening our center, we know that our guest will eventually be in need of new hair. We have been in contact with several of our manufacturers and they have notified us that going forward all new orders will average 18-20 weeks of production time this is a very big increase from our normal average 12 week production time. Additionally, as centers like ours begin to re-open across the country many new orders will begin flowing into our manufacturers thus creating the potential for further delays in production times.
Over the last two months we have worked tirelessly to lessen anxieties for our guests by innovating in-home solutions, creating drop off services and keeping our lines of communication open as best as possible. We understand how important your hair is. This information about increased production time is not designed to add to anxiety but rather help you begin to set realistic expectations and prepare for your next steps – Now!
In order to help assist you with this we will begin doing the following:
We know that times have been challenging for all. We also know that many of our guests hair have been through a lot over the last 8 weeks. We would encourage you to begin preparing for the future by starting the process of your next hair order.
If you are interested in a quote for a new hair order click the button below and we will be sure to get that over to you ASAP!
We truly appreciate your patience and understanding during a very challenging time, and we truly thank you for continuing to trust us with your hair & scalp needs!
Today, in his daily news briefing, Governor Mike DeWine announced that we would not be able to open our center until a TBD date that will not be before May 18th.
We know that this news is not the news that many of our guests were hoping for. Ultimately, we know how important hair and scalp is to everyone and we want to be able to take care of each of you as soon as we can be sure of your safety and the safety of our team.
We want you to know that we continue to work every possible angle to assist our guests during this challenging time and we will continue to do this.
We will continue to communicate with our guests as quickly and as concisely as we possibly can in the upcoming days/weeks.
We truly appreciate your patience and understanding during a very challenging time, and we truly thank you for continuing to trust us with your hair & scalp needs!
We are currently offering styling and “re-attachment” services. To be clear – we will not be having guests in our center for these services. This service is designed for the guest who either has two hair additions or is willing to ship their hair addition to our center.
Although we are not sure when we will be able to open to our guests face to face, our online store remains open 24/7. Don’t stop taking care of your hair and scalp. Now, it is even more important than ever to continue to maintain the health of your hair and scalp. We continue to offer free shipping on all orders over $25.
If you are in need of additional Adhesive Strips, Bonding Strips, or other supplies for your In-Home: Hair Care Center, we have added them to our online store. We have also added a few extra products that our guests have been asking about.
We are pleased to announce that our In-Home Hair Care Kits are now available for purchase on our online store!
Our Kits are designed to act as a bridge between full-service appointments providing a temporary reattachment solution that can last up to 2-3 weeks. We have included extra product to allow for up to (2) re-attachments if need be.
Each kit will come with all the necessary professional products used in our center to remove, clean and temporarily reattach your hair addition within your home. Additionally, our kits will include step-by-step instructions, and a link to a video tutorial specifically designed for your type of attachment.
We have a limited supply of kits, but will add more as they become needed. We would ask that guests refrain from purchasing until 1-week prior to their originally scheduled appointment. Additionally, we will limit the purchase of 1-kit per guest. Remember we are all in this together!
Due to the limited supply of kits and concern for COVID-19, returns will not be accepted on In-Home Hair Care Kits and no refunds will not be issued. All sales are final.
We truly appreciate your patience and understanding during a very challenging time, and we thank you for continuing to trust us with your hair & scalp needs!
First, we want our guests to know how much we miss each of you. We know this time has been a very challenging time – The good news it looks like we are making progress and are close to beginning the process of moving towards a new normal.
So what’s next? We are currently working to put together the plan for re-opening. Much like the governor, we will open our center in phases. Those phases will be detailed out in the upcoming days/weeks. We are able to detail our phase 1 plan today.
Beginning next week (week of April 26th) we will begin offering styling and “re-attachment” services. To be clear – we will not be having guests in our center for these services. This service is designed for the guest who either has two hair additions or is willing to ship their hair addition to our center.
You can begin requesting appointments via email or by phone for us to clean, style, refresh color and do hair treatments to your second hair addition that is currently at our center. We will also properly prepare the adhesive materials to allow for you to apply your hair addition at your home. Once completed we will ship your hair addition to your home via UPS.
We will continue communicating our next phases in the upcoming days and weeks so please stay tuned!
We truly appreciate your patience and understanding during a very challenging time, and we truly thank you for continuing to trust us with your hair & scalp needs!
We answer some of the newest questions we have received about the In-Home: Hair Care Kits. You can see all our Q&A’s on our new playlist:
We are here to help you! If you have a question, feel free to email us your question and we will add it to our Q&A section. There are no silly or bad questions…your question is probably a question we have already been asked or a question someone has.
We truly appreciate your patience and understanding during a very challenging time, and we truly thank you for continuing to trust us with your hair & scalp needs!
We are pleased to announce that our In-Home Hair Care Kits are now available for purchase on our online store!
Our Kits are designed to act as a bridge between full-service appointments providing a temporary reattachment solution that can last up to 2-3 weeks. We have included extra product to allow for up to (2) re-attachments if need be.
Each kit will come with all the necessary professional products used in our center to remove, clean and temporarily reattach your hair addition within your home. Additionally, our kits will include step-by-step instructions, and a link to a video tutorial specifically designed for your type of attachment.
We have a limited supply of kits, but will add more as they become needed. We would ask that guests refrain from purchasing until 1-week prior to their originally scheduled appointment. Additionally, we will limit the purchase of 1-kit per guest. Remember we are all in this together!
Due to the limited supply of kits and concern for COVID-19, returns will not be accepted on In-Home Hair Care Kits and no refunds will not be issued. All sales are final.
We truly appreciate your patience and understanding during a very challenging time, and we truly thank you for continuing to trust us with your hair & scalp needs!
We have adjusted our plan to begin making “In-Home Hair Care Kits” available for our guests. These kits are designed to assist our guests with removal of their attached hair, cleaning of it and then provide a temporary reattachment solution that can last up to 2-3 weeks. The kit will now act as our bridge between our current mandated closure and when we can once again see our guests for a full service.
We have been anxiously awaiting the arrival of our last product order to fulfill these kits and have received confirmation today of their arrival tomorrow. Our kits will be available for purchase on our online store by Friday, March 27th.
The In-Home kit will be specifically customized to our individual guest’s hair addition design and the attachment they are currently wearing.
Each kit will come with all the necessary products to remove, clean and temporarily reattach your hair addition within your home. Additionally, our kits will include step-by-step instructions, and a link to a video tutorial specifically designed for your type of attachment.
For guests who had scheduled an appointment in our new app – these appointments will be canceled. Please know you have NOT been charged for any services. Your credit card was authorized to hold the appointment and any $1 authorization will automatically drop off.
We truly appreciate your patience and understanding during a very challenging time, and we truly thank you for continuing to trust us with your hair & scalp needs!
Governor Mike DeWine put in place a “Stay at Home” order that goes into effect Monday, March 23, 2020 at 11:59p . We anticipated that this order would be coming and our legal team has been working with us since Sunday afternoon to finalize the plan with the governor’s office.
First, please be assured that we are not ignoring your calls and emails. We know how important communication is and we are working non-stop to get everything together in order to give clear direction to each of our guests. There are many moving parts and, thus we have been working non-stop to organize them to make the next steps as easy as possible for our guests.
In the next 48 hours we will be reaching out to give you updates to our plan and answer many of the questions our guests have been asking.
Lastly, and most importantly, you have our word, we will not leave you stranded with your hair. Right now, our guests are our TOP PRIORITY. We understand the uncertainty and concern this situation is causing and are tirelessly working to resolve it for each of our guests.
We truly appreciate your patience and understanding during a very challenging time, and we truly thank you for continuing to trust us with your hair & scalp needs!
With the unexpected, temporary closure on Wednesday our team has come together as quickly as possible to put together a plan to take care of our guests who are in need of a solution for their attachment.
We know that there has been a great bit of uncertainty and concern for many of our guests and we want to assure you that we will get through this together!
Today, we are rolling out the solution we have put in place. Below we have broken it down into a three-step plan. Think of this as our “pick-up” or “drive-up” solution.
Please know that this is only a temporary solution designed to help remove your hair, have it cleaned, styled and get it temporarily re-attached to help bridge the time between now and when we re-open and begin full services.
We have come up with the best solution based on the unprecedented circumstances that are before us.
We will begin taking “drop-off” appointments Friday, March 27th.
We have been closely monitoring the fast-evolving situation with the corona virus and wanted to give you and update.
Currently, our center will remain open. We are monitoring the guidelines put forth by Governor Mike DeWine, and feel that by remaining open we are meeting the states directives especially since the majority of our services are performed in private room settings with no more than our guest and our Hair and Scalp Specialist.
We have advised our team that if they are not feeling well that their health and the health of our guests is our number one priority and they should stay home to be sure they are well.
We know that your hair and scalp are very important to you, we also know your health is your top priority in this unprecedented time, so we would ask that if you are not feeling well for any reason, that you contact us to reschedule your appointment.
Additionally, we are doing all we can to reinforce our already high standards of cleanliness and sanitation as we do our part in attempting to stop the spread of the corona virus (COVID-19). With that in mind, we want you to know the following additional steps we are taking within our center so that our guests feel confident and safe when visiting us for their hair and scalp needs.
Our three-step approach is designed to further focus on the health and well-being of our guests and our team. Our three-part approach is made up of Cleaning, Disinfecting and Protective Coating.
The 1st step of our approach is the cleaning stage. For the last 10+ years we have had protocols in place with the highest standards for daily and weekly cleaning. These protocols are designed not only for the tools used on our guests at the time of their services, but also for all high touch areas such as waiting rooms, styling rooms, door handles and bathrooms. Our cleaning protocol has been and will continue to be completed each night by our team. Additionally, each week we have a cleaning crew that comes in to deep clean and sanitize in order that our center is prepared for the next week.
We will be increasing our already high standards of cleanliness and sanitation by further focusing on our high touch areas, by cleaning those areas throughout the day.
The 2nd step of our approach is the disinfecting stage. We have hired a company that has come in
today and will continue to disinfect our entire building from top to bottom in the upcoming months. The company we have chosen is Your Healthy Spaces. This company uses a specialized electrostatic sprayer designed to reach every nook and cranny of our building. The sprayers impact all 360 degrees around a surface killing ALL germs and not just the ones that cleaned during our cleaning process.
This company performs a hospital grade disinfecting process. The solutions they use are green, biodegradable, and EPA approved disinfecting solutions that are harmless to humans, animals and the environment yet kills every known pathogen, including coronavirus.
The 3rd step of our plan is the protective coating phase. Your Healthy Spaces has applied a proprietary protective coating on all high touch areas designed to kill any bacteria or viruses before the virus can even land on the service.
We are committing to our three-part approach for the next several months, with the goal to make sure our guests, our team and their families are taken care of and feel confident and secure when coming in to our center.
We will continue to closely monitoring the situation and will continue to update you as necessary.
Thank you for continuing to trust us with all your hair and scalp needs!
~ The Hair & Scalp Specialists
